Zo365 Terms and Conditions — Please Read Before Use

1 General Terms & Conditions

By using zo365 (hereinafter referred to as the "Platform"), you confirm that you have read, understood, and agreed to these Terms and Conditions in full. The zo365 Terms and Conditions have been drawn up in compliance with international gaming laws and licensing agreements.

These Terms and Conditions apply to all services on the zo365 Platform — including the website, mobile app, Live Casino, slots, fish games, bingo, and any other gaming services. zo365 reserves the right to amend these terms at any time, and continued use of the Platform following any changes will be taken as your acceptance of the updated terms.

Although the zo365 Terms and Conditions are published in Bangla, the English version shall be considered the legally binding version. In the event of any discrepancy between the two, the English version will prevail.

2 Account Register

To register an account on zo365, the following conditions must be met:

• You must be 18 years of age or older — no exceptions.
• Accurate and complete information must be provided at registration: full name, date of birth, phone number, and email address.
• Each person may hold only one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• Account login credentials must be kept confidential. Access must not be granted to any third party.
• Zo365 may request an NID, passport, or other documents for identity verification at any time.

Providing false information at registration will result in immediate account closure and forfeiture of all balances. zo365 does not accept appeals in such cases.

3 Bonuses & Promotions

Zo365 regularly offers bonuses and promotions to its members. Each bonus has its own terms, which must be read before claiming. The general rules for bonus use under the zo365 Terms and Conditions are as follows:

• Each bonus comes with specific wagering requirements, typically ranging from 15x to 30x.
• Bonuses may only be used on specific games or game categories.
• Withdrawals cannot be made directly from bonus balance — funds only become withdrawable once the wagering requirements have been met.
• Bonuses cannot be combined unless explicitly permitted.
• Zo365 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus fraud or manipulation is suspected, zo365 may place a hold on withdrawals until the investigation is complete.

4 Deposits and Withdrawals

All financial transactions on zo365 are secure and transparent. The terms governing deposits and withdrawals are as follows:

• Deposits must be made using a payment method registered in the account holder's name — Mobile Banking, Nagad, Rocket, or USDT.
• Deposits from third-party bank or mobile banking accounts are strictly prohibited.
• Minimum deposit: BDT 500. The maximum single deposit limit may vary depending on the payment method.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Identity verification (KYC) must be completed before your first withdrawal.
• For suspicious transactions, zo365 may request additional documentation and temporarily hold withdrawals.

Zo365 charges no hidden fees. However, some payment providers may apply their own charges, which are outside zo365's control.

5 Prohibited Activities

The following activities are strictly prohibited on zo365. If any such activity is detected, the account will be permanently closed:

• Attempting to claim bonus benefits by creating multiple accounts.
• Using bots, scripts, automation software, or any other unauthorized technical tools.
• Exploiting platform bugs or glitches to gain an unfair advantage — if you discover any such issue, please report it to Support immediately.
• Attempting to influence game outcomes by colluding with other users.
• Using funds derived from illegal sources on zo365.
• Harassing, threatening, or engaging in abusive behavior toward other members or support staff.
• Spreading defamatory or false information about zo365.

Zo365 reserves the right to flag any activity it deems suspicious at its own discretion and to take appropriate action accordingly.

6 Privacy and Data Protection

Zo365 takes the protection of its members' personal information very seriously. Information provided at registration is used solely for account management, identity verification, and service improvement.

• Member information is never sold to third parties.
• Information may be shared where required by law or at the request of a regulatory authority.
• All data is protected with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read.

7 Responsible Gaming

Zo365 believes gaming should be a source of entertainment — not a cause of financial hardship. To that end, zo365 upholds a responsible gaming policy as part of its Terms and Conditions and encourages all members to do the same.

• Any member can set daily, weekly, or monthly deposit limits on their account.
• You may request a temporary or permanent self-exclusion at any time if you feel it is necessary.
• Zo365 follows a strict age verification process to ensure that no one under the age of 18 can access gaming services.

8 Account Closure and Suspension

Zo365 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Breach of any part of these Terms and Conditions.
• Failure to complete identity verification or provision of false information.
• Extended periods of inactivity (generally more than 12 months).
• Account closure at the member's own request.
• For legal reasons or at the direction of a regulatory authority.

If there is a valid balance at the time of account closure and no breach of terms has occurred, the member will be given the opportunity to withdraw that balance.

9 Changes to Terms & Conditions

Zo365 reserves the right to amend these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via email or through the Platform.

Continued use of the Platform following any changes will be taken as your acceptance of the updated Terms and Conditions. We recommend checking this page regularly.

10 FAQ